Every call and every chat, on one platform.
VoiceStream fuses a full cloud phone system with WhatsApp Business, automated alert dialing, outbound campaigns, a built-in CRM and AI agents.
One team answers the phone, the WhatsApp inbox and the pipeline from a single browser tab — no softphone install, no second vendor.
Android app — your extension and the WhatsApp inbox on your phone. See the app
Works with the tools you already use
Five things most businesses run as separate tools — under one roof
Phone calls live in a PBX. WhatsApp lives in a scattered inbox. Alerts come out of a tracking server, campaigns out of a dialer, and customer history somewhere else again. VoiceStream puts all of it on one tenant-isolated platform.
Browser softphone — 4 lines
A WebRTC dialer in the browser (floating widget or full page) with up to four simultaneous lines, hold, mute, DTMF keypad, click-to-dial anywhere and HD voice & video. Android app with push for incoming calls.
IVR, routes & time conditions
Inbound and outbound routes, SIP trunks with caller ID, DIDs, IVR menus, ring groups, time conditions, per-company music on hold and voicemail delivered to email.
ACD queues & agent boards
Call queues with live wait and agent boards; agent states (Break, DND, Manual), auto-answer, agent-activity and login reporting — and the caller's CRM record pops on ring.
Transfer, conference & park
Blind and attended transfer, multi-party conference by merging live lines, call park (700) and directed pickup (**ext) — all bridged server-side.
Recording, CDR & live calls
MP3 recording with in-app playback and download, a full CDR with per-call rate and charge, and a live-calls board that refreshes on its own.
WhatsApp Business Calling
Customers tap Call inside WhatsApp and land in your IVR, queue, agent or AI bot; agents call back over WhatsApp — HD Opus audio, no carrier minutes.
See the real product, not a mockup
Every screenshot is from a live VoiceStream workspace — the softphone, the inbox, the builders and the reports your team will actually use.
An agent mid-call on line 1 of 4 — the caller's record opened automatically beside the dialer with mute, hold, keypad and transfer to hand.
Your extension, in your pocket
The VoiceStream Android app puts your work line and the WhatsApp team inbox on your phone — so a call or a customer message reaches you wherever you are.
- Calls on your extension — dial out and receive work calls over your company's phone system, not your personal number.
- Rings when the app is closed — push notifications wake the call screen, even on a locked phone.
- Company directory, synced — colleagues and queues from the portal, plus your phone's own contacts for caller names (never uploaded).
- WhatsApp inbox on the go — reply, assign, snooze and change status from the same shared inbox your team uses.
- Wallet balance at a glance — see prepaid credit before you dial. Sign-in tokens live in Android's hardware-backed keystore.
One agent workspace: the call, the chat and the customer record
The softphone, the WhatsApp inbox and the CRM live in the same browser tab. Agents don't alt-tab between systems or copy a number between tools — the context follows the customer across voice and chat.
A call rings into a queue and the number is matched against the tenant directory in real time. The caller's record pops open beside the softphone — name, history, open queries. The agent talks, adds a note, raises a lead, and the recording is filed against the record. One click opens the same customer's WhatsApp chat to send a quote or a template.
Agent calls, campaign calls and alarm calls are rated on the same plan and gated by the same prepaid balance — and the same scorecard engine grades a recorded call and a WhatsApp conversation alike. One CRM, one wallet, one quality standard.
AI agents that answer the phone and the chat
A bot can greet, qualify and resolve on voice or WhatsApp, then hand a warm context to a human when it matters.
Realtime voice bot
Natural, sub-second phone conversations that answer, qualify and route — and hand off to a human the moment it hits a limit.
Knowledge-grounded smart bot
A RAG bot answers from your uploaded PDFs and docs across voice and chat — transcribing incoming WhatsApp/Telegram voice notes and replying automatically.
AI that takes orders
Collect an order in conversation, build a structured JSON order and POST it to your POS, CRM or kitchen — every order logged, tracked and one-click resendable.
Bring your own keys — OpenAI, Deepgram, Google, Azure, ElevenLabs, Anthropic & Groq. Pick a model per bot or channel.
The value isn't five products. It's that they share a brain.
A call, a WhatsApp chat and a tracker alarm from the same person are the same customer — one record, one agent workspace, one wallet, one quality standard.
| Capability | Traditional PBX | WhatsApp BSP | VoiceStream |
|---|---|---|---|
| Cloud phone system (PBX) | Yes | No | Yes |
| Browser softphone — 4 lines, no install | Add-on | No | Yes |
| Official WhatsApp Business API inbox | No | Yes | Yes |
| WhatsApp Business Calling | No | No | Yes |
| Visual chatbot & ordering flows | No | Limited | Yes |
| Automated alarm calls for tracking companies | No | No | Yes |
| Outbound campaign autodialer | Separate dialer | No | Yes |
| Built-in CRM with screen-pop | No | No | Yes |
| QA scorecards for calls & chats | No | No | Yes |
| Prepaid wallet & live call gating | No | No | Yes |
| AI voice & chat agents | No | Chat only | Yes |
| Cloud or on-premise | On-prem | Cloud only | Both |
| Multi-tenant white-label | No | Limited | Yes |
| One vendor, one bill | No | No | Yes |
Flexible Deployment to Suit Your Business
Fully managed in our cloud, or on your own hardware. Your numbers, your data, no lock-in.
| Capability | Cloud | On-Premise |
|---|---|---|
| Hosting Environment | Fully Managed Cloud | Local Server or IP-PBX Appliance |
| Hardware Required | Zero Hardware Needed | Standard Servers or SIP Gateways |
| Data Residency | Our secure cloud | 100% In-House Data Retention |
| Updates & Maintenance | Automated Updates & Uptime | Managed by Your In-House Team |
| Best for | Instant Launch, Zero Ops | Absolute Control & Compliance |
One platform, shaped to the business running on it
Because voice, WhatsApp, alerts and campaigns are already joined, each vertical gets an end-to-end flow instead of a stack of disconnected tools.
Vehicle tracking companies
Tracker alarms ingest straight from your database, dial the customer with the vehicle details, capture a keypress and write the result back — no operator needed for the first call.
alarm ingest → auto-dial → write backCall centres & BPO
Queues, agent-activity boards, QA scorecards and outbound campaigns paced to your channel cap — the full contact-centre toolkit, multi-tenant and prepaid.
queue → QA → campaignRestaurants & fast food
A WhatsApp ordering bot on your own menu API — deals, sizes, basket, delivery pin, EasyPaisa / JazzCash with screenshot — and an agent team that confirms.
menu → basket → pay → confirmTravel agencies
Capture a travel query from a call or WhatsApp — destination, dates, pax, services — then quote, follow up and take payment against one lead.
call → query → quote → WhatsAppClinics & healthcare
Appointment booking and reminders over WhatsApp, an IVR for the front desk, and a shared inbox so no patient message is missed.
book → remind → confirmE-commerce & Shopify
Order events trigger automated calls, SMS or WhatsApp — confirmations, COD verification and delivery updates, per store.
order event → call / WhatsAppLive in four steps
From numbers to autodialer without running a telecom project.
Connect numbers & channels
Add SIP trunks or DIDs, link each tenant's own WhatsApp Business Account (several numbers on one account is fine) and, for tracking companies, point an alarm source at your webhook or database.
Build the flows
Drag-and-drop IVRs, queues and time conditions for voice; visual chatbot and ordering flows for WhatsApp; alarm call flows and campaign scripts with text-to-speech and keypress capture.
Load the CRM, wallet & roles
Import customers and lead lists, top up the prepaid wallet and choose a rate plan, and give each role exactly the pages it needs.
Go live in the browser
Agents work the softphone, the inbox and the customer record in one tab; the autodialer and campaigns run on their own, paced to your lines.
Simple, per-seat pricing
Start with a free trial, scale with usage, and white-label when you’re ready.
Starter
For small teams getting started
per seat / mo, billed yearly
- Phone System (PBX)
- WhatsApp Calling & Messaging
- Browser-Based Web Dialer
- Live Monitoring & Reports
- 1 Agent Extension
- Email Support
- Not included: AI Voice & Chat Agents
- Not included: White-label & reseller
Business
Ideal for growing businesses
per seat / mo, billed yearly
- Everything in Starter
- Facebook & Instagram Integration
- Shopify Integration
- Bulk Campaigns & Templates
- AI Voice & Chat Agents
- Robo-calling
- Up to 5 Agents
- Not included: White-label & reseller
Pro
For automation-heavy operations
per seat / mo, billed yearly
- Everything in Business
- AI Order-Taking & CRM/POS
- TikTok & Telegram Integration
- Advanced Analytics & Activity Logs
- Custom Features & Workflows
- User Management System
- Priority phone support
- Not included: White-label & reseller
Enterprise & White-label
For resellers & large deployments
or deploy on-premise on your own hardware
- Everything in Pro
- Multi-Tenant Isolation & White-Label
- Reseller Billing, Coupons & Proration
- On-Premise Deployment
- SSO, Custom Roles & RBAC
- Dedicated Onboarding & Support
Built on technology you can trust
VoiceStream runs on the official WhatsApp Cloud API and a carrier-grade open-source core — not a grey-market gateway.
Carrier-grade core
Built on Asterisk and WebRTC — proven, real-time telephony that powers over a million businesses.
Isolated & secure
Per-tenant database isolation, signature-verified webhooks, RBAC, firewall and fail2ban. GDPR-ready.
Official channels
Meta's official WhatsApp Cloud API and Telegram — each tenant connects their own accounts and keys.
Frequently asked questions
VoiceStream is an all-in-one communications cloud that combines a managed Cloud PBX, the official WhatsApp Business API and Calling, Telegram, AI voice and chat agents, and order automation in one tenant-isolated platform. It replaces a separate PBX vendor, WhatsApp BSP, chatbot and dialer with a single dashboard.
No. VoiceStream includes a browser-based WebRTC dialer, so agents make and receive calls directly in Chrome, Edge or Safari. Desk phones and standard SIP devices are also supported. For staff on the move there is a free VoiceStream Android app on Google Play with push notifications for incoming calls and the WhatsApp inbox.
Yes. VoiceStream runs on Meta’s official WhatsApp Cloud API, and each tenant uses their own WhatsApp Business Account and Phone Number ID — not a grey-market gateway. Webhooks are verified with HMAC SHA-256.
It lets customers call your business from inside WhatsApp, and lets your agents call them back over WhatsApp. Calls follow the same dialplan as your phone lines — IVR, queues, agents or AI bots — in HD Opus 48kHz with no carrier minutes, typically 60–80% cheaper than traditional voice.
Yes. The same software runs fully managed in our cloud, or on-premise on your own server or SIP appliance (Grandstream and standard SIP devices are supported). Your numbers, your data, your choice.
You bring your own API keys and pick a model per bot or channel. Supported providers include OpenAI, Deepgram, Google, Azure, ElevenLabs, Anthropic and Groq for speech-to-text, language and text-to-speech.
Yes. The Enterprise & White-label plan gives you fully isolated tenants with separate WhatsApp accounts and billing, plan-based module gating, and per-tenant branding — logo, colour and domain.
Every tenant is isolated at the database row level with its own WhatsApp credentials. Webhooks are signature-verified, and you get role-based access control, firewall and fail2ban management, and scheduled backups. VoiceStream is GDPR-ready.
When a GPS tracker raises an alarm — geofence, ignition, SOS, over-speed — VoiceStream reads it (by webhook or directly from your database), picks the call flow for that alarm type, dials the customer within seconds, speaks the vehicle details with text-to-speech, records any keypress, and writes the outcome (status, time, duration, cost, recording link) back into your own events table. No operator is needed for the first call.
You upload a lead list, attach a call flow and press Start. The dialer fills your tenant's concurrent-call cap with a safety margin and keeps it full — never more — using paced originates (about 5 calls per second) so the carrier never sees INVITE bursts. You get Pause / Stop / Resume, retries, a schedule window and a realistic ETA from measured throughput.
Yes. Customers, leads, queries, notes, documents, products, invoices, payments and custom fields sit underneath every channel. The caller's record pops open on ring, agents click to call or click to WhatsApp from it, and there is a caller lookup API for your own systems.
Each tenant has a wallet with top-ups and a full ledger. Rate plans are keyed on the dialed prefix. Every outbound call — agent, campaign or alarm — is checked live against the rate plan, rate, balance and the tenant's concurrent-call cap before it is placed, and charged once when answered.
Yes. Build custom scorecards with weighted criteria, fatal items and a pass threshold, then score call recordings and WhatsApp conversations with the same engine. Results feed the Quality report.
Yes. Multiple numbers on one WhatsApp Business Account share the same team inbox, and replies always go out on the number the customer messaged. Campaigns and templates have a from-number picker.
Vehicle-tracking and monitoring companies, call centres and BPOs, restaurants and fast food (WhatsApp ordering), travel agencies, clinics and healthcare, and e-commerce / Shopify stores — because voice, WhatsApp, alerts and campaigns are already joined, each gets an end-to-end flow instead of a stack of tools.
See VoiceStream in action
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